Telstra experiences outage affecting millions of customers, but fixes the issue later.

Preston 9 May 2023(TIE)Telstra, Australia’s largest telecommunications provider, experienced a major outage on May 5, 2023, leaving millions of customers unable to make mobile calls. The company confirmed that the outage affected customers across multiple states and territories, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The cause of the outage was attributed to a technical issue with the network, which affected voice services.

The outage caused significant inconvenience for Telstra customers, many of whom rely on their mobile phones for work and personal communication. Telstra’s customer service team was inundated with calls from frustrated customers, with some reporting that they had been unable to make calls or access the internet for several hours.

Telstra responded promptly to the outage, and the company’s engineers worked to restore services as quickly as possible. The company confirmed that services had been restored for all customers by the evening of May 5, 2023. Telstra has apologized for the disruption and has offered customers compensation for any inconvenience caused. The outage has highlighted the importance of reliable telecommunications services in today’s connected world, and has raised questions about the resilience of Australia’s telecommunications infrastructure.